Meet Louise

Louise Lum has worked for and advised public, not-for-profit and charity sector organisations in New Zealand and the United Kingdom over the past 15 years. She also developed and coordinates a free website usability service for the Community Comms Collective.


Louise collaborates with organisations to define problem areas and solutions. Her analysis and recommendations are based on feedback from internal and external stakeholders and evidence-based research from international UX experts.

She takes a user-centric and communications approach to website design, navigation and content focusing on key visitor tasks (what people want to do on your website) and message clarity to improve website performance.

An invitation

A 40-second video explaining what I do, why I think it's important and inviting you to get in touch