Expert review — website usability assessments

Website usability assessments provide research from an external perspective that can: 

• help build a case for improvement within your organisation
• be a useful guide when working with your web developer.

Task Usability reviews your website focusing on:

• key visitor tasks
• the Home page — design and effectiveness
• navigation
• written content.

You receive practical alongside best practice recommendations.

Cost: $350 flat rate* 

Workshops — interactive reviews and structure development

Workshops are a great way to: 

• build understanding and enthusiasm — for the role and importance of your web presence
• gain insights into user needs — by stepping into the shoes of visitors to your website
• develop the structure of your website — based on key tasks.

Join Task Usability to do a ‘live’ review of your website with groups of internal and external stakeholders.

Together we will define visitor key tasks and use them as a framework to assess how user friendly your website is.

Cost: $250 flat rate (1-1.5 hrs)

User testing — test plans and facilitation

Once you understand what people want to do on your website, test it.

Task Usability can work with you to develop a test plan and facilitate user testing sessions to get useful insights on how user-friendly your website is (or could be) — live, in development or on paper prototypes. 

Cost: $80 hourly rate

Content development — web writing and editing

Task Usability can help make your content engaging and easy to read by ensuring it’s:

• easy to scan
• has the most important information at the top
• uses plain English
• is relevant for your visitors.

Cost: $80 hourly rate

Structure development — information architecture

Task Usability can help make your content easy to comprehend and relevant by organising content in easy to digest chunks and task-focused navigation.

Cost: $80 hourly rate

* Free option available for community organisations with Community Comms Collective volunteers.