Why it's hard to web edit your own content
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When you're too attached to your web content but need to let (some of it) go, focus on user needs and get another opinion.
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The importance of good web writing in a crisis
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Recently I needed to find some information for a loved one in an immediate crisis. Stress levels and heart rates were high and I needed some good information to help understand what was going on and the best way I could help.
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