Meet Louise

Louise Lum has worked for and advised public, not-for-profit and charity sector organisations for over 15 years. This includes developing and coordinating a free website usability service for the Community Comms Collective.



There’s no one-size-fits all template for UX.  Each website has it’s unique issues and stakeholders, and capacity to fix the issues can vary.

Louise collaborates with organisations to define problem areas and realistic solutions. Her analysis and recommendations are based on feedback from internal and external stakeholders and evidence-based research from international UX experts.

She focuses on defining the key tasks for your website (what people want to do), and ensuring they are highlighted, to improve the user experience and performance of the site.

Read more about key tasks: